FREQUENTLY ASKED QUESTIONS
What are your business hours?
Monday to Friday: 8am to 6pm
Saturday: 8am to 12pm
What is your business address?
Is your business Covid Safe?
Yes, customer and staff safety is of the upmost importance.
Lighthouse Beach IT has a Covid-19 Safety Plan
registered with the NSW Government.
I am double vaccinated with the Pfizer vaccine.
Contactless pick up and drop off of your computer can be arranged if you prefer.
Can I drop off and pick up my computer?
Yes, after making an appointment you are welcome to drop off your computer to Lighthouse Beach IT located at 11 Vendul Crescent, Port Macquarie 2444, and collect it on completion of the service.
How long does a service take?
Service times can vary depending on the service required and the age and specifications of your computer. We will give you an indication at the time of booking.
Which payment options do you accept?
I offer a range of payment options, for more information please view the payment options page:
Can you solve my IT request without coming into my home or business?
Yes. It is possible to fix many problems by making a remote connection to your computer. To do this, we use a software application called TeamViewer which is a safe, secure and comprehensive remote support solution.
Remote connection to your computer is only possible with your permission. TeamViewer makes remote access possible to service your computer without having to enter your home or business in person.
TeamViewer is easy to use, I can guide you over the phone and assist you in real time as if I was there, wherever you are in Australia or overseas.
Which locations do you Service?
Services are provided by appointment to your
home or business at the following locations:
Port Macquarie NSW 2444
Lighthouse Beach NSW 2444
Telegraph Point NSW 2441
Thrumster NSW 2444
Lake Innes 2446
King Creek 2446
Sancrox NSW 2446
Rawdon Island NSW 2446
Little Rawdon Island NSW 2446
Redbank NSW 2446
Rosewood NSW 2446
Wauchope NSW 2446
Crosslands NSW 2446
Beechwood NSW 2446
Lake Cathie NSW 2445
Bonny Hills NSW 2445
Bobs Creek 2443
Herons Creek 2443
North Haven NSW 2443
West Haven NSW 2443
Laurieton NSW 2443
Camden Head NSW 2443
Dunbogan NSW 2443
Lakewood NSW 2443
Logan's Crossing NSW 2439
Kew NSW 2439
Kendall NSW 2439
Do you charge a call out fee?
No additional fee charged for travel time.