FAQ

FREQUENTLY ASKED QUESTIONS

What are your business hours?

Monday to Friday: 8am to 6pm 

Saturday: 8am to 12pm 

What is your business address?

Get Directions:  

11 Vendul Crescent, Port Macquarie, NSW 2444

 

Is your business Covid Safe?

Yes, customer and staff safety is of the upmost importance.

Lighthouse Beach IT has a Covid-19 Safety Plan

registered with the NSW Government.

I am double vaccinated with the Pfizer vaccine.   

Contactless pick up and drop off of your computer can be arranged if you prefer.

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 Can I drop off and pick up my computer?

Yes, after making an appointment you are welcome to drop off your computer to Lighthouse Beach IT located at 11 Vendul Crescent, Port Macquarie 2444, and collect it on completion of the service.

How long does a service take?

Service times can vary depending on the service required and the age and specifications of your computer. We will give you an indication at the time of booking.

Which payment options do you accept?

I offer a range of payment options, for more information please view the payment options page:  

Payment Options and Terms

 Can you solve my IT request without coming into my home or business?

Yes. It is possible to fix many problems by making a remote connection to your computer.  To do this, we use a software application called TeamViewer which is a safe, secure and comprehensive remote support solution. 

Remote connection to your computer is only possible with your permission.  TeamViewer makes remote access possible to service your computer without having to enter your home or business in person.

TeamViewer is easy to use, I can guide you over the phone and assist you in real time as if I was there, wherever you are in Australia or overseas.

 

Which locations do you Service?

Services are provided by appointment to your

home or business at the following locations:

Port Macquarie NSW 2444

Lighthouse Beach NSW 2444

 North:

Telegraph Point NSW 2441

West:

Thrumster NSW 2444

Lake Innes 2446

King Creek 2446

Sancrox NSW 2446

Rawdon Island NSW 2446

Little Rawdon Island NSW 2446

Redbank NSW 2446

Rosewood NSW 2446

Wauchope NSW 2446

Crosslands NSW 2446

Beechwood NSW 2446

South:

Lake Cathie NSW 2445

Bonny Hills NSW 2445

Bobs Creek 2443

Herons Creek 2443

North Haven NSW 2443

West Haven NSW 2443

Laurieton NSW 2443

Camden Head NSW 2443 

Dunbogan NSW 2443

Lakewood NSW 2443

Logan's Crossing NSW 2439

Kew NSW 2439

Kendall NSW 2439 

Do you charge a call out fee?

No additional fee charged for travel time.

THANK YOU 

Located in beautiful
Lighthouse Beach, Port Macquarie,
New South Wales, Australia 2444


ABN: 57998537912

  

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