HOW CAN WE HELP?

Frequently Asked Questions

What are your business hours?

Question

Monday to Friday: 9am to 5pm

What is your business address?

Question

Get Directions:
11 Vendul Crescent, Port Macquarie, NSW 2444

Is your business Covid safe?

Question

Yes, customer and staff safety is of the upmost importance.
Lighthouse Beach IT has a Covid-19 Safety Plan registered with the NSW Government.
Contactless pick up and drop off of your computer can be arranged if you prefer.

Can you solve my IT request without coming into my home or business?

Question

Yes. It is possible to fix many problems by making a remote connection to your computer. To do this, we use remote connection software which is safe and secure.

Remote connection to your computer is only possible with your permission. Remote connection software is easy to use and makes remote access possible to service your computer without having to enter your home or business in person.

Can I drop off and pick up my computer?

Question

Yes, after making an appointment you are welcome to drop off your computer to Lighthouse Beach IT located at 11 Vendul Crescent, Port Macquarie 2444, and collect it on completion of the service.

How long does a service take?

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Service times can vary depending on the service required and the age and specifications of your computer. We will give you an indication at the time of booking.

Which payment options do you accept?

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I offer a range of payment options, for more information please view the payment options page:
Payment Options and Terms

Which locations do you service?

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Services are provided by appointment to your home or business at the following locations:

Lighthouse Beach NSW 2444
Port Macquarie NSW 2444

North:
Crescent Head 2440
Kempsey NSW 2440
Kundabung NSW 2441
Macksville NSW 2447
Nambucca Heads NSW 2448
Scotts Head NSW 2447
South West Rocks NSW 2431
Telegraph Point NSW 2441
Valla Beach, NSW 2448

West:
Beechwood NSW 2446
Comboyne NSW 2429
Crosslands NSW 2446
King Creek 2446
Lake Innes 2446
Little Rawdon Island NSW 2446
Rawdon Island NSW 2446
Redbank NSW 2446
Rosewood NSW 2446
Sancrox NSW 2446
Thrumster NSW 2444
Wauchope NSW 2446

South:
Bobs Creek 2443
Bonny Hills NSW 2445
Camden Head NSW 2443
Coopernook NSW 2426
Crowdy Head NSW 2427
Dunbogan NSW 2443
Harrington NSW 2427
Herons Creek 2443
John's River NSW 2443
Kendall NSW 2439
Kew NSW 2439
Lake Cathie NSW 2445
Lakewood NSW 2443
Laurieton NSW 2443
Logan's Crossing NSW 2439
North Haven NSW 2443
Old Bar NSW 2430
Taree NSW 2430
West Haven NSW 2443
Wingham NSW 2429
Wallabi Point NSW 2430

Do you charge a call out fee?

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No additional fee charged for travel time.

How do I make an appointment?

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Please either phone me on 0405 228 681 or complete our Contact form.

More Questions? Contact Us

IT Support Services for Business & Home

Our Services

05 - Microsoft Windows 10 OS upgrade
Windows
Microsoft Windows 10 OS upgrade

Upgrading to Windows 10 for your PC will improve performance and security

02 - Microsoft Windows 11 OS upgrade
Windows
Microsoft Windows 11 OS upgrade

Installing Windows 11 OS will improve the performance and security

New Computer Purchase Advice and Best Price Quote
Windows
New Computer Purchase Advice and Best Price

Picking the right computer to suit your needs can be confusing

Cyber Security Check Up
Windows
Cyber Security Check Up

Do you want to improve the level of security for your computer and online accounts?

Computer Maintenance Check Up
Mac OS
Computer Maintenance Check Up

Is your computer running slow or having multiple performance issues?

03 - Apple Mac - Operating System Reinstall
Mac OS
Apple Mac - Operating System Reinstall

Reinstalling the operating system can improve performance and security.

01 - Apple Mac - Operating System Installation
Mac OS
Apple Mac - Operating System Installation

Installing the latest Apple OS will enable best performance and security

New Computer Installation and Set Up
Mac OS
New Computer Installation and Set Up

Let me take away the hassle of setting up your new computer

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Need Help with your computer System?